Our Policies


General Policies

Minimum credit card order: $25.00
Minimum stick order: 2 sticks
Hockey sticks, goal pads, Mylec nets, wheel bags, table top game shipped UPS Ground only.

Orders are filled and shipped daily, usually within 24 hours. Shipment is made via UPS. If for any reason we are unable to ship immediately, we will notify you. Items ordered together are not necessarily shipped together. Remember, we cannot deliver to a P.O. Box; a street address is required. Sorry, we do not ship to Canada.

All warranties are available for your perusal prior to purchase. All catalog items are guaranteed under the manufacturer's limited warranty. Items sent back to manufacturer for repair or evaluation may take 4-6 weeks.

Hockey sticks and blades are not guaranteed against breakage. Sorry, customized items are not returnable.


All prices are subject to change without notice.

Oversized Item Shipping Charges

These items are excluded from our Free Shipping Offer:
Sticks include senior / intermediate composite and wood, goalie, and shafts, and some oversized wheeled bags.

1-3 Sticks, additional $10 fee
4-6 Sticks, additional $20 fee
7-12 Sticks, additional $30 fee

1-3 Goalie Sticks, additional $10 fee
4 or more, additional $20 fee

Wheel Bags, additional $10 fee each

Goal Pads, additional $10 fee each

Oversized item charges may be added to your order separately.
Our standard $4.99 handling fee also applies to these items.



Shipping Policies

To calculate Shipping Charges, add an item to your shopping cart and enter your shipping address zip code to see the available shipping methods and charges for your order.



Taxes

We collect state sales tax when the shipping address is in one of the following states:

 

State

Rate

      

NJ

7%

New Jersey State Residents will be charges 7% sales tax.



Minimum Order Amount

Please note that we have a $25.00 minimum order requirement.



Credit Cards Accepted

Please note that we accept American Express,  Discover,  Mastercard,  Visa.



Warranties

All items are warranted under the manfacturer's limited warranties. Warranty covers defective material or defective workmanship. Abuse or improper care or use is NOT covered by warranty. Items must be seen by the return department before any decisions can be made. Some manufactors may chose to repair rather than replace an item. items sent back to the manufacturer for repair or replacement may take 4-6 weeks. Shipping & handling charges are non-refundable ***ALL WARRANTIES BEGIN FROM ORIGINAL RETAIL PURCHASE DATE** Bauer: Composite Sticks/Goal Sticks/Shafts 30 days, Wood Sticks N/A, Skate boots 90 days, Tuuk blade holders/runners 1 year, Bags 90 days, Helmets 1 year, Protective(shoulder/elbow/shin) 90 days, Replacement Blades 30 day limited ( Subject to Bauers approval) CCM/REEBOK: OPS/Composite Sticks 30 days, Wood sticks N/A, Replacement Blades N/A, Skateboots 90 days, Skate blades 1 year, Bags 90 days, Protective(shin,shoulder,elbow) 90 days, Goal (catch,blocker,pads) 90 days, *** Customers call 800-644-1677 for composite sticks***** EASTON: Composite sticks/Shafts 30 days, Replacement blades N/A, Wood sticks N/A, Skateboot 90 days, Blade holders/runners 1 year, Bags 90 days, Protective(shin,shoulder,elbow) 90 days, ***Warranty line for sticks 1-888-259-1297***** SHERWOOD/TPS: Composite sticks/Goal sticks 30 days, Replacement blades N/A, Protective(shin,shoulder,elbow) 90 days, Goal(catch,blocker,pads) 90 days,



Return Policies

There is NO restocking fee whether you return for credit or exchange! We want you to be 100% satisified. Please enclose a copy of your invoice. All returns must be returned within 10 days of purchase. We require that items are new, in original packaging and unused. Please make sure the items you wish to return meet this criteria before returning. - Sharpened skates are NOT returnable or exchangeable Make sure skate fit before they are sharpened - Jocks and undergarments are NOT RETURNABLE or EXCHANGEABLE for ANY reason -Sticks Manufacturers provide warranty services directly **How to Return/Exchange an item**** 1. Return the item with a copy of the invoice 2. Send item back in its original packaging to: Ocean Hockey Supply 197 Chambersbridge Rd Brick, NJ 08723 **Please do not attach tape or shipping label directly to a skate box , helmet box or stick** 3. When exchanging an item you may call and place your exchange order ahead of time. we simply charge your card for the replacement and then will issue a credit when the returned item is received. A credit will be given only if it meets the return requirements. 4. Unfortunately we are unable to refund shipping cost on your return unless ther error was ours. Customer is responsible for all shipping costs. Sale items can NOT be returned or exchanged all sales are FINAL! All products sold by Ocean Hockey Supply are brand new with full factory warranties. Please check order once received for any damages and please call us immediately.



Store Privacy Policies

Modern information and communication technologies play a fundamental role in the activities of an organization like Ocean Hockey Supply . We are based in US . Our principal activity is: payment Our privacy policy covers Ocean Hockey Supply and its Web site: Organization Name: Ocean Hockey Supply Address: 197 Chambers Bridge Rd City, Zip: Brick , 08723 State: NJ Country: US Controller: Ocean Hockey Supply Web Sites(s): www.oceanhockey.com Our privacy policy also covers our subsidiary and its Web site: Providing Visitors with Anonymous Access You can access our Web site home page and browse our site without disclosing your personal data. The services and links of our Web site Our Web site does not enable our visitors to communicate with other visitors or to post information to be accessed by others. Our Web site does not include links to third party Web service providers. Automatic Collection of Information We do not use cookies on our Web site. We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals. Data Collection and Purpose Specification We collect the personal data that you may volunteer while using our services. We do not collect information about our visitors from other sources, such as public records or bodies, or private organizations. To access the table of personal data collected and purposes for which they are used, please click here We may collect and use personal data for the additional purpose of: We collect and use personal data for the additional purpose of sending out catalogs. If we wish to use your personal data for new purposes, we offer you the means to consent to those new purposes: by sending an email ( info@oceanhockey.com ) by sending postal mail to this address ( 197 Chambers Bridge Rd Brick,NJ 08723 ) by calling this telephone number ( 732-477-4411 ) Children's Privacy We do not knowingly collect personal data from children. We do not take specific steps to protect the privacy of children who disclose their personal data to us. We do not provide information about our personal data practices in relation to children on our home page, or at those sites on our Web site where we collect personal data. Disclosure and Visitor Choice We do not disclose your personal data to our subsidiaries or other organizations. Confidentiality / Security We give you the option of using a secure transmission method to send us the following types of personal data: identifiers (such as credit card details, Web site password) We have not implemented security policies, rules and technical measures to protect the personal data that we have under our control from: unauthorized access improper use or disclosure unauthorized modification unlawful destruction or accidental loss All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data. We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation. Access to the personal data we may hold about you You can ask us, by: sending an email ( info@oceanhockey.com ) sending postal mail to this address ( 197 Chambers Bridge Rd Brick, NJ 08723 ) calling this telephone number ( 732-477-4411 ) whether we are keeping personal data about you. Upon request, which you can indicate by: sending an email ( info@oceanhockey.com ) sending postal mail to this address ( 197 Chambers Bridge Rd Brick, NJ 08723 ) calling this telephone number ( 732-477-4411 ) We will provide you with a readable copy of the personal data which we keep about you, within a week.